Talk to GWIN™.
Service requests, warranty claims, product questions, financing, or partnership inquiries — we're here. Headquartered in Old Hickory, TN. Available in all 48 contiguous US states.
What can we help you with?
Select a topic so we can route your message to the right team.
Get in touch
We respond within one business day.
Real company. Real accreditations. Real reach.
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Real installs, real customers, real techs. Across every platform.
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Common destinations our customers ask about.
A licensed HVAC tech with every system — coast to coast.
GWIN™ ships factory-direct to all 48 contiguous US states, and our nationwide tech network finishes every install with on-site commissioning, pressure-testing, charging, and warranty validation. We have never failed to place a tech.
Licensed HVAC techs across the 48 contiguous states — independent contract work, set your own schedule, real pay.
Common questions before reaching out.
If your question is not here, give us a call or send a message — we will give you the honest answer either way.
How fast does GWIN™ respond to contact requests?
We respond to all messages within one business day — usually faster. Our office hours are Monday through Saturday, 9 AM to 5 PM Central Time. Messages sent after hours or on Sunday are reviewed first thing the next business morning.
What is the fastest way to reach a real person at GWIN™?
For the fastest response: call us directly at (615) 538-7979 during business hours. For complex questions or product walkthroughs, schedule a video call — we will screen-share, look at your space, and answer everything in one sitting. Email at contact@gwinhvac.com is great for non-urgent questions and document-heavy requests.
Where is GWIN™ HVAC located?
Our headquarters is at 114 22nd Street, Old Hickory, TN 37138. We ship factory-direct to all 48 contiguous US states. We are not a brick-and-mortar storefront — we are a direct-to-homeowner manufacturer, so visits are by appointment only.
How do I file a warranty claim?
Select 'Warranty claim' as your topic above and complete the form with your model number, serial number, purchase date, and a description of the issue. A GWIN™ tech reviews every warranty claim — you will hear back within one business day. You can also call us directly at (615) 538-7979 to start the claim by phone. Full warranty coverage details are on our warranty page.
How do I schedule the licensed tech included with my GWIN™ system?
Once your system arrives (or as soon as you are close to install completion), visit our Schedule Your Tech page or call (615) 538-7979. The tech inspects your wiring, communication connections, and condensate drain, pressure-tests the system, vacuums, charges the refrigerant, and certifies the install. The commissioning visit is what activates your full bumper-to-bumper warranty.
Do you ship to Alaska, Hawaii, or US territories?
We ship factory-direct to the 48 contiguous US states only. We do not currently ship to Alaska, Hawaii, Puerto Rico, or other US territories, and we do not service areas within the lower 48 that are only reachable by water (such as Martha's Vineyard, Nantucket, the Outer Banks islands, or Key West).
How does GWIN™ financing work?
GWIN™ offers manufacturer-direct financing — you apply directly through us, not a third-party checkout lender. We partner with our lender on the back end and absorb the lender fees on our end. The application is a soft-pull preview (no hit to your credit) and is available in all 50 states. All credit profiles are welcome. Full details on our financing page.
Can I talk to a real HVAC tech before I buy?
Yes — that is one of the most common reasons people schedule a video call with us. We will walk through your space, answer technical questions, recommend a system size, and explain anything unclear. No pressure to buy. Or call (615) 538-7979 during business hours.
Still have a question?
We are real humans in Tennessee with a real phone number and a real inbox. Reach out any way you like — we will get back to you within one business day.
Old Hickory, TN 37138
